Redefining Managed IT Services

Technology can be unpredictable, undependable, uncooperative, and unprotected - which can sometimes lead it to being very unpleasant for you. Our staff is highly trained to meet the many needs of our customers. From computer repairs and network design to Web site hosting and development, if you can think it, we'll find a way to get it done.

Our dedicated team of certified network specialists provides reliable, cost effective solutions for your technical needs, network installation and support of your connected devices. Your business is our business!

Full-Service IT & Managed Service Provider

Let Laser Lab be your full service IT maintenance provider. With our customized maintenance options, we monitor, maintain, and assist in troubleshooting every-day issues with your existing IT network and hardware. As your full service IT Professional Staff, we ease the stress of unpredictable Office Technology.

Remote Monitoring

24/7 Remote Monitoring of various network components which may include Internet, Server Up-Time, Disk Space, and Terminal Services. Laser Lab will monitor devices and contact you immediately to report problems and connection trends. We will work with you to troubleshoot and define an action plan to address the cause of such trends.

Backup Monitoring

Daily monitoring of your existing backup solution. We monitor the status of crucial data backups and will notify you of potential issues and backup failures. We will assist in troubleshooting the cause of failed backup attempts.

Preventative Maintenance

Annual review of existing hardware under contract; OS service patches and updates completed as well as Spyware, Adware, and Anti-Virus scans and updates. We take a pro-active approach to maintain hardware and keep it in working order.

On-site Technician

Would you prefer to have a Technician visit your office on a designated day and time, weekly, biweekly, or monthly, to maintain your network? Laser Lab provides that service.

Other Computer Services

Payment Card Industry Data Security Standards (PCI DSS)

Laser Lab has developed its solution set with rapid compliance at a reasonable price in mind. Companies should be focused on managing the day to day business, not on the security of the network and credit card data. Let the experts at Laser Lab do that.

Maintenance Point of Sale Software & Hardware

We deal with many of the major point of sale software companies. Let us help you decide which best fits your need.

Software Maintenance

Maintenance of your existing software under agreement. Assistance with contacting the software provider to troubleshoot errors and connectivity. Assistance with software updates and upgrades.

Hardware Maintenance

Maintenance of your existing hardware under agreement. Assistance in troubleshooting PC and Server errors as well as network connectivity issues. Clean up Spyware and Adware and update Operating System on machines. Ensure Antivirus Software is up to date and working effectively.

Help desk and Phone Support

Contact Laser Lab during normal business hours for assistance in troubleshooting issues related to hardware under agreement.

After Hours Support

On weekends and after hours, there is a monitored voicemail system as well as a technician on-call. Leave a message and a technician will be dispatched and in contact momentarily.

Priority Scheduling

Service calls to maintain hardware under agreement will be scheduled in our next available date slot at a time mutually agreed upon.

Travel Time

No Fee for travel time to your location. Non-Agreement clients are billed Travel Time at our standard hourly rate.

Email Marketing

Creating an Email newsletter just got super-easy! Prices are based on the number of contacts in your email list or database. This means you can send as many emails as you want without affecting your monthly fee.

Web Site Development, Hosting and Email

From simple, small Web sites to establish your first online presence, to complex, high-tech sites that move products off your shelves.

Benefits and Qualifications

Our clients are our most valuable assets. We work with you, not against you, to meet your needs. Our staff is knowledgeable, personal, professional, and responsive. Client satisfaction is one of our most important goals.

	Certified Microsoft Professionals
	Certified DELL Resellers
	Cisco Certified
	Comodo Partners
	Symantec Partners
	CISSP (Certified Information Systems Security Professional)
	QuickBooks Certified ProAdvisor
	Symantec Partner
	Watchguard Partner