Is Laser Lab an Authorized Service Provider?
Yes! Laser Lab is authorized to service Hewlett Packard, Brother, Samsung, and CopyStar Office Equipment. If your equipment is still under warranty and you purchased it through Laser Lab, just bring it to Laser Lab and we will assist you through the warranty process. If you purchased your HP equipment from another retailer, please call that retailer for assistance. If it is a Brother machine, you will need to contact Brother first at 800-284-4329 for a work order.
Why be a Laser Lab customer?
- Excellent Customer Service…starting with our knowledgeable frontline staff who answer the phone to serve each and every customer!
- Expert Technicians…over 140 years of combined experience serving customer’s needs!
- Service vans fully loaded with part’s inventory!
- Free delivery!
What is the difference between LaserJet and Ink jet?
A Laser printer uses light to transfer powdered toner as an image to a drum which “prints” to your paper. An Ink printer uses liquid ink to “print” through a printhead onto a page.
I’m receiving an error code when I start up my printer or during a print?
Please call or email Laser Lab with the printer model and error codes. 717-738-3333 or support@laser-lab.com.
My printer pulls more than one page during printing?
Check to be sure your paper is not old, curled or damp. This can cause paper jams. Try replacing your paper with new paper. Check the separation pad or paper pick up assembly for signs of dirt and wear. If your printer continues to pull more than one page during printing, give Laser Lab a call and we will clean or replace the worn parts.
I was told to shake the laser toner cartridge when my prints are faded?
If you think your toner cartridge is near the end of its life expectancy or if the toner is showing signs of being low, a gentle rocking back and forth may distribute the toner and allow more pages to be printed, but it is not recommended to shake your toner because it may damage the cartridge or cause toner to leak out of the waste bin. Depending on the make and model of the printer, the toner will only be able to print a specified number of pages before it needs to be replaced.
My printer says “Paper Jam Please remove paper and close the door” I’ve removed all the paper and closed the doors?
There may still be a piece of paper stuck in the machine that you can not see or a sensor may be out of place or broken. If you are unable to fix the problem, call Laser Lab.
When I print from the internet I often get a blank page?
When you print from the internet the pages are formatted from HTML code and often line or page breaks, which are unseen to the user, will print which are blank. You can use the print preview to see what will print. You may be able to remove the line or go into print settings and just print the current page.
Why does my printer make noise right before it prints?
In laser printers the laser scanner motor is starting and the fuser is warming up. The paper may rub against the pickup roller or separation pad. In an ink jet printer, the carriage is moving into the start print position.
Can I share my printer over our network?
Yes depending on network configuration, most printers are able to be shared over the network.
How can I print on both sides of a page?
This method of printing is called duplexing. Most laser printers have this option available at time of purchase. It is easier to purchase the printer with this option already included, but some have this option available separately and can be installed later. If you are interested in this feature, please give us a call to see if this option is available for your printer. Most inkjets are not duplex capable, but some models do have that option available.
Why does my printer print incorrect text or garbage?
There are many reasons why this can happen. The most common are 1) Incorrect drivers. When a computer prints the data is send from your computer to the printer and drivers help exchange the data so it will print out correctly. 2) The cables are not connected properly. Make sure they are seated in correctly. Unplug the cables and replug them back in.
My ink jet printer is missing lines across the text or in a picture I print?
This happens when a printhead is damaged, clogged with dry ink, or has an air bubble in the cartridge. You can run a Clean Printer Heads if your printer supports this, to solve this problem.
My printer shows that I have 10 print jobs in queue? How do I remove them? Or how do I restart my last print job that failed?
Open the printer jobs by going into “Control Panel -> Printer and faxes” Click on your printer that has the jobs queued. To cancel and jobs in queue left click once to highlight the job and then RIGHT click and select “CANCEL JOB”. To retry a failed or past job LEFT click the job and then RIGHT click and select RESTART.
Where can I recycle my printer?
Laser Lab will recycle your printers at no cost to you.
I do not know what my printer uses to connect it to the computer?
Of the many types the most common is USB (Universal serial bus). USB has a type of connection where one end is flat and thick as three pennies stacked together and the other end is square. The second is a network connection. This type of connection requires a network and mainly setup at home networks or networks with more than 2 or more computers sharing a single printer on a hub or switch or router. It normally uses a CAT 5 cable with an RJ45 connector similar to a phone line. The third is older but just as reliable. This type of connection is parallel. Unlike USB both ends are two-half inches long and less then 1/2 inch thick. The one end contains little pins that are silver or gold finished.
HP Error codes, What are they and what do they mean?
A laser printer, just like your computer, may have problems or crashes, when a printer does have a problem it’s displayed immediately. These are the common errors on an HP laser printer.
Error 13.X | Paper Jam - X designates the jam location
Error 20 | Memory Overflow
Error 49 | Power cycle
50 Service | Fuser Malfunction - could also be power supply
51& 52 Error | Laser or Scanner Motor Malfunction
57 Error | Main Motor or Fan Motor - Could be failure or something binding
Error 79 | Formatter, MIO Card or Additional Memory
I’ve lost my manual. Do you know where I can get a new one?
The best solution is to first visit the manufacturer’s website and download the manual. If you do not have internet access, please contact Laser Lab to see if they are still available.
When should I replace my printer?
Normally our technicians will recommend replacement when the cost of the repair is more than the printer is worth or it is starting to break down frequently. Our expert technicians can help you with upgrading to a newer model when time comes. You can be confident in knowing we will take care of your printer needs.
What is a page count?
A page count on a printer helps our technicians determine the life of the parts and which ones they would recommend to replace. The page count can usually be printed from the information menu or self test menu.
What's the difference between a remanufactured cartridge (Ink or Toner) and purchasing a new cartridge from a retail store??
Savings! Plain and simple. When you buy a remanufactured cartridge you are saving 20%-50% off the cost of a new cartridge. Both new and remanufactured cartridges contain the same ink or toner. Some remanufactured cartridges contain more ink or toner. Ask us if your cartridge can be remanufactured!
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